You’re most welcome to return for exchange, refund, or credit up to 30 days from purchase. Returned items must be unused and unworn items, in perfect condition including the packaging.
Shipping is not refundable on change of mind returns. Postage both ways will be at the buyer's expense. Please note because we subsidise the cost of shipping, Shop Snooze reserves the right to deduct the true cost of the delivery to the customer including if they have received free shipping when spending over $180.00.
We cannot accept change of mind returns where the item has been used.
Shop Snooze will always honour our obligations under the Consumer Guarantees Act.
FAULTY OR DAMAGED ITEMS:
Very occasionally a product may develop a manufacturers fault or arrive damaged. We will do everything we can to resolve this situation to your satisfaction, and often give you options to ensure you get the best outcome for you. Our preferred option is to replace the item for you. A refund will only be given if the product cannot be replaced. We can offer credits should you wish to purchase another item from our store.
We will happily meet our obligations under the Consumer Guarantees Act if our products have been wrongly described, develop a fault or are not fit for the purpose described.
Please contact us with details of the fault including a photo if possible. Often this means we can send out your replacement before you return the faulty item, which means the problem is solved faster.
Shop Snooze reserves the right to obtain a copy of the receipt for proof of purchase.
Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.
Change of mind on any electrical items / and those run by battery can be returned for a STORE CREDIT ONLY and must be returned within 30 days.